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Billing Terms and Conditions

Effective Date: April 7, 2025

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Ebike Horizon ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in USD and are subject to change without prior notice.

  • Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods
We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • Electronic Funds Transfer (EFT)/ACH Payments

  • PayPal

  • Apple Pay, Google Pay

2.3 Payment Due Date

  • One-Time Purchases: Payment is due upon receipt of the invoice.

  • Subscription Services: Payment is due on the first day of each month.

3. Invoicing

  • Invoice Issuance: Invoices will be issued upon order completion.

  • Delivery Method: Invoices will be sent electronically via email to the contact information provided by the Customer.

  • Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Late Payments

4.1 Interest on Late Payments

  • Late Fee: If payment is not received by the due date, a late payment interest of 1.5% per month or the maximum allowed by law will be charged on the outstanding balance.

4.2 Suspension of Services

  • Service Suspension: We reserve the right to suspend or terminate services if payment is not received within 10 days after the due date.

  • Reinstatement: Services will be reinstated upon full payment of outstanding amounts, including any late fees.

5. Disputed Charges

  • Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 15 days of the invoice date.

  • Contact Information: Disputes should be sent to support@ebikehorizon.com and must include the invoice number and a detailed explanation of the dispute.

  • Resolution: We will investigate and resolve billing disputes promptly.

6. Refunds and Credits

  • Policy Reference: Refunds or credits are provided in accordance with our Refund Policy.

  • Processing Time: Any approved refunds will be processed to the original payment method within 14 days.

7. Taxes

  • Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, VAT, GST, and similar charges.

  • Tax Exemption: If you are tax-exempt, a valid exemption certificate must be provided at the time of purchase.

8. Billing Errors

  • Corrections: If we discover a billing error, we will correct it promptly.

  • Overcharges: If you have been overcharged, we will issue a refund or credit for the overcharged amount.

  • Undercharges: If you have been undercharged, we will invoice you for the remaining balance.

9. Subscription and Recurring Payments

9.1 Automatic Renewal

  • Renewal Terms: Subscriptions will automatically renew at the end of each billing cycle unless canceled in accordance with our Cancellation Policy.

  • Notification: We may send a reminder email before the renewal date.

9.2 Cancellation

  • How to Cancel: You may cancel your subscription by providing written notice to us at least 30 days before the end of the current billing cycle.

  • Effect of Cancellation: After cancellation, you will continue to have access to services until the end of the current billing period.

10. Payment Security

  • Data Protection: All payment information is processed securely in accordance with industry standards.

  • Payment Processor: We use Shopify Payments and PayPal to process payments and do not store credit card information on our servers.

  • SSL Encryption: Transactions are protected using SSL (Secure Socket Layer) encryption technology.

11. Changes to Billing Terms

  • Modification Rights: We reserve the right to update or modify these Billing Terms and Conditions at any time.

  • Notification of Changes: Changes will take effect upon posting the updated Terms on our website at https://ebikehorizon.com.

  • Acceptance of Changes: Continued use of our services constitutes acceptance of the updated Terms.

12. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, or consequential damages related to these Terms.

  • Maximum Liability: Our liability is limited to the total amount you paid for services in the six months preceding the issue.

13. Governing Law

  • Jurisdiction: These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

  • Venue: Any disputes will be resolved exclusively in the courts located in Miami-Dade County, Florida.

14. Contact Information

For any questions or concerns regarding billing, please contact us:

15. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, constitute the complete agreement between you and Ebike Horizon regarding billing matters and supersede any prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.